Nitrogen Support

Prerequisite#

1. You must have an account on Nitrogen

Ways to contact#

• You can raise any doubts/issues to support@n7.io .
  

  • The Nitrogen care team continuously monitors your website for any issues, and sends alerts for any exceptional scenario observed.

    Please mark e-mails from support@n7.io as not junk, and add the address to the safe-senders list.

• You can also raise your doubts/issues from dash - by following these steps:

  1. Click on Settings icon next to your user-name at top right corner. And select Support
     

  2. Provide the required details, and click on Submit button. Our support team will receive your request and get back to you.
     

  Changes to provide attachments in ticket are in progress, and will be released soon.

Severity Prioritization Matrix and Response TAT#